Terms & Conditions
TERMS & CONDITIONS
American Chrome Company sells for distribution only. We do not make our products directly available to consumers. If you wish to become a distributor of American Chrome products, please contact us and our excellent customer service team will be happy to assist!2. ORDERS
Minimum $75 USD. A processing fee of $10 USD will be added to all orders less than the minimum to offset the cost of handling / processing small orders. Orders must be placed in standard box quantities. A 5% ‘break’ charge will be added to each item ordered in less than box quantities.3. CREDIT
Any customer wishing to have a credit account with American Chrome should contact our customer service department for a credit application. Upon approval, American Chrome will establish a credit account in the customer’s name. All orders will be shipped COD for customers placing orders without an approved credit application and credit account.4. TERMS
Terms are provided only to customers who have an approved credit account with American Chrome Company. Payment terms are net 30 days. A service charge of 1.5% per month will be assessed on all invoices past due.5. WARRANTY
American Chrome Company warrants our products to the original purchaser / distributor to be free from defects in material or workmanship for one year from the date of purchase. This warranty does not apply to any alterations, abuse, misuse, accident, or damage due to corrosive environments, including exposure to acid washes, which can affect the plating and surface finish of chrome and stainless steel products.6. PRICES
American Chrome Company reserves the right to change or modify pricing without prior notice.7. RETURNS
The following conditions apply to all returns: Customers must obtain a return authorization number from our customer service department prior to sending any merchandise back for any reason. All unauthorized returns will be refused.
Eligible return allowance is subject to 5% of the prior calendar years’ purchases.
Merchandise returned in original, unopened cartons are subject to a minimum handling and restocking charge of 15%. Merchandise returned in non-original packaging are subject to a re-packaging charge of 25%. Returned items may be replaced by product of equal or greater value, freight collect. Discontinued items are not eligible for return or credit.
SHIPPING & FREIGHT POLICIES1. GENERAL TERMS AND CONDITIONS
American Chrome Company has negotiated favorable shipping rates with several major carriers for the lowest possible shipping cost for our customers and reserves the right to choose the most economical carrier for any order. In the event a customer requests a specific carrier or special routing, charges in addition to those listed below may apply.2. U.S. FREIGHT-PREPAID POLICY
Please contact us for more information on your freight policy.3. CANADIAN FREIGHT-PREPAID POLICY
Orders subject to special arrangements.4. PRIORITY SHIPPING
Specific carrier requests, special routing, and/or special shipping terms for UPS and FedEx are additional at the customer’s expense.